With a growing public awareness of insurance,
insurance business is surging 20% annually, and limited customer service resources fail to cover increasing consulting services.
High cost, high turnover, costly training, long turnaround time, and wide gap in professional competence
We find 80% of TMR insurance consulting services are about frequently asked questions as to
benefits, claims process and designated hospitals.
The cellphone has changed people’s life in the mobile era. AI robots enable services whenever and wherever.
“I’m E-bot, living in your cellphone. I neither sleep nor rest. I’ll always be there for you.”
E-bot isversatile, safe, controllable, and capable of deep learning and self-evolution
Offerconvenience to customers and empower insurance consulting services
Open the app or WeChat, click E-bot’s icon, and enter insurance purchase-related questions
E-bot replies with texts and further interacts with customers through “Options”
It gains customer information through chats to analyze benefit gaps and make risk reports
With the help of E-bot, customers can buy suitable products and ask E-bot other questions
Use voice and text chats to put your questions for E-bot’s speech/semantic recognition
Findthe answer by searching knowledge bases, convert it into plain language, and explain it to customers
E-bot can also analyze customers’ voiceprints and sentiments via AI system, and exchange greetings,
in order to establish friendships with customers
E-bot can also empower insurers besides serving customers
E-bot can help sales agents practice by specifying scenarios and customer information on a one-on-one basis
E-bot acts as an insurant to put questions possibly arising from insurance scenarios to agents
Sales agents can gain more practical experience while chatting with and explaining to E-bot
E-bot will also produce a report for each training session, giving a total score based on voices, tones, expressions and logic of agents, and offer suggestions for improvements
Sales agents will review videos and correct mistakes as per suggestions to improve their professional competence
The AI robot E-bot
One-stop services, deep learning, self-evolution
E-bot helps provide 24-hour customer services, improve user satisfaction level
economize on manpower, and increase efficiency
Smart insurance starts from the AI robot E-bot